Returns and Warranties
Faulty goods
In the event of an item developing a fault, we will cover all costs (where necessary) for the return of your item back to our store, provided your instrument is within its warranty period.
With larger instruments (such as but not limited to, Yamaha CVP, CSP, YDP and CLP-series pianos) we will arrange for an engineer to visit you, provided your instrument is within its warranty period.
Please note: warranties are only actionable in the event of a manufacturing defect occurring under normal use. If an item is returned for being faulty, but no fault is subsequently found, we reserve the right to withhold collection costs.
Warranties do not cover defects occurring as a result of misuse or mistreatment, and ePianos reserves the right to charge for costs incurred if a warranty repair is actioned for a defect occurring under these circumstances.
Returning an item purchased off-premises
If you decide you would like to return a non-defective item you have purchased from us on our website, via telephone or through other means off-premises, simply inform us via phone or email within 14 days of your purchase.
You have the option to return the goods to us independently, otherwise you can contact us for a quote for collection of the goods using our courier services. Once you have informed us of your decision to return your item, you have 14 days to ensure the return of the item to us.
Upon safe and satisfactory receipt of the item back at our store, we will issue a full refund. If an item arrives back to us showing signs of misuse or damage, or if parts are missing, we reserve the right to charge a re-stocking fee.
You are responsible for the cost and safe return to ePianos of any unwanted and non-defective goods.
Returning an item purchased in-store
Unwanted goods purchased on-site are returnable at the discretion of ePianos.co.uk, unless the goods can be shown to have been sold to the customer in an intentionally misleading way, or in the knowledge that they are defective prior to sale.
Refunds
Please ensure that you retain proof of sending any item for return. Alternatively, ePianos can arrange collection. You are responsible for the direct cost of collection of such goods by ePianos.
You must take reasonable care of the item and must return it, and all packaging and accessories, in original condition. After we receive the item plus all packaging and accessories in original condition, we will refund the purchase price of the item in full, as soon as possible and within not more than 30 days. Delivery charges are not refundable.
The consumer shall not be entitled to a full refund of the product purchase price if he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer.
For the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not returned to ePianos Ltd. packed in their original box, with all accessories, manuals, and cables, or if the Goods or the internal or external packaging is defaced or damaged in any way.
ePianos cannot, and does not, in any way attempt to warrant the suitability of goods for a particular purpose. It is your responsibility to carefully check specifications, sizes and compatibility before ordering.
Digital downloads are non-refundable. Digital material such as, but not limited to, DVDs, CDs, and USBs, which can be duplicated, are also not eligible for return once opened from their original packaging.
If you are unsure of the size, suitability, or compatibility of an item, please contact ePianos before placing your order. It is your responsibility to ensure that you are purchasing the correct product.
Goods purchased from ePianos are not sold on a trial basis.
Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights
