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ePianos Support > Why can I only hear one voice when there’s multiple on the screen?
Question

Why can I only hear one voice when there’s multiple on the screen?

Yamaha Genos Plus GenosTipsters Bonus Content USB
Genos
Yamaha SX900 / SX-900
SX Series

This is a question we get asked a lot and it has such a simple answer!

For Genos and SX Series

Step 1 – Observe the voice pictures on the main touch screen.

Step 2 – Below each picture you will see an option in a small box labeled right 1, right 2, right 3 depending on the voice number.

Step 3 – When is option is highlighted white, it means that the voice is active and will play when you press the keys. If it is greyed out, this means the voice is not active; and as a result won’t play.

 

Checkout Guide

After completing your billing address information, you are able to declare an alternative delivery address by selecting the checkbox entitled 'Deliver to a different address?'.

You are also able to nominate an alternative weekday to receive the delivery; if none is entered, we will simply dispatch for the next working day by default, if the order has been placed before 2 pm. Our courier does not deliver on weekends.

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Once you are ready to proceed, click the orange 'Pay Securely with Sagepay' button to be taken to our secure Sage/Opayo payment gateway.

Preorders

Preorders will be processed when in stock – our team will notify you when the item is available, and arrange a convenient time for delivery with you.

Non-UK Payments

Payments made from cards registered with non-UK-based banks cannot be accepted by our payment provider, and will be automatically refunded if processed.

Please bear in mind that, due to the fluctuation of the exchange rate, this could result in an unforeseen loss depending on the value of the original currency against GBP, which is completely beyond our control.

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Important Notes

In order to maximise ventilation, we are using our store foyer for demonstrations. The space restriction of our foyer area means that we are able to offer the demonstration of up to three upright digital pianos at any one time, so on booking, we will clarify with you which models you are interested in seeing and/or assist with your choices if necessary.

We are asking that, upon arrival, all customers (who are medically able to) wear a face mask for the duration of their visit. We will also provide sanitising hand gel which we will ask you to apply. The NHS Track and Trace scanning code will also be available.

Part-Ex / Sell

We offer competitive part-exchange values, and we also buy digital pianos, keyboards and organs for cash.

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