Terms & Conditions

ePianos is committed to providing a secure and fair shopping experience. The following terms and conditions and policies do not affect your statutory rights. Please note that these relate specifically to online sales and that terms and conditions in store may be different. For details of these, please speak to a member of staff in-store.

This website is intended for personal use only and no part of the service may be displayed in public, broadcast, linked to or used for any business purpose without the express written consent of ePianos. Whilst every effort is made to ensure the accuracy of our services we accept no responsibility for any use made of the information provided and we shall not be liable for any loss suffered thereby.

Certain links in the ePianos site may lead to web sites over which ePianos has no control and for which we cannot accept responsibility.

Please note that your order on our website will be accepted by us, and a contract will then be formed between us, only at the point of shipping the goods to you. We currently only ship to UK addresses from our website. Delivery costs are applicable for all products where indicated. Where possible we will despatch any items readily available from stock and forward the outstanding items when they become available. However, if this not possible we will inform you of any change.

Where possible we have tried to indicate the availability for all products. This is not a live status of current stock availability of warehouse stock or shop stock, and, in some circumstances, products indicated as in stock may not be available from stock at the time of receipt of the order by us. Nevertheless we will contact you to inform you of this. Where a product is currently out of stock in our warehouse, an estimated delivery time of 3 – 5 days is assumed, during which time we will endeavour to fulfil your order. Should this not be possible, we will contact you to advise you of an expected delivery date, or a full refund will be offered.

To the fullest extent permitted at law, ePianos is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, ePianos does not represent or warrant that the information accessible via this web site is accurate, complete or current.

ePianos constantly maintains this website to keep it up-to-date and free from errors. However, from time to time, errors in product information and pricing may occur. If you place an order for an item with an erroneous price via our website, we will make contact with you before we accept the order and update/correct the erroneous details as required. You will then have the option of cancelling the order in its entirety, or confirming the order based on the corrected information we have given you. If, for whatever reason, we cannot make contact with you, the order will be treated as cancelled.

Likewise, during a sale, or discounted price promotion where limited stock of the item is available at the advertised price, if the goods you have ordered outnumber the quantity available at the discounted price, we will notify you as soon as possible detailing the number of items available for you to purchase at the discounted price. You will have the option of cancelling your order completely; or placing a new order at the correct price for these goods; or purchasing the number of items available at the discounted price. Following this process, you will, of course, be refunded in full for any items ordered that have been cancelled.

Photos and other images on www.epianos.co.uk are for illustration purposes only and whilst ePianos aims to provide accurate imagery, images may not necessarily match the exact appearance of products and services.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither ePianos nor any of its subsidiaries, directors, employees or other representatives will be liable for damages or losses arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages or losses of any kind, including (without limitation) compensatory, direct, indirect or consequential damages or losses, loss of data, income or profit, goodwill, anticipated savings, wasted expenditure or additional third-party charges, loss of or damage to property and claims of third parties. For the avoidance of doubt, ePianos does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of ePianos, its subsidiaries, directors, employees or other representatives.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your statutory rights.

Privacy Policy
The personal information we collect and maintain is subject to the version of this Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time. Please review the Privacy Policy periodically to make sure it meets your needs.

ePianos is committed to protecting your privacy as outlined in this Privacy Policy. By submitting personal data manually or in electronic form to this web site, or by using this site, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.

When you add items to your shopping basket and proceed to the checkout, we capture the personal information you supply. This is required to record and verify your name, address and card details, without which we would not be able to process your card payment, nor deliver the goods to you. This information is never intentionally sold to any third party, and the card details are processed, stored and protected by firewalls and intrusion detection systems, plus industry standard full 128-bit SSL encryption and a secure certificate.

When you browse this web site, we capture and store non-personal information that helps us improve our web site based on the browsing trends and operating systems of our visitors. This information is never sold to any third party and will not personally identify you.

It relates to:
The Internet domain (e.g. www.company.co.uk) and IP address from which you access this web site
Your type of browser (e.g. Internet Explorer or Netscape) and operating system (e.g. Windows, UNIX)
The date and time of your visit
The pages you visit
The address of the web site from which you linked to ePianos (if applicable)

We use this information to make each visit more rewarding, and to help us improve the efficiency of our website layout and our service. We do not know (and do not want to know) the identities of people who browse the website without making a purchase.

ePianos will never sell your email address or personal information to any third party, neither will we divulge your email address or any other contact information to 3rd parties, except agencies working on our behalf to complete delivery, or where compelled to do so by legal order.

Cookies By using the ePianos website you’re confirming that you are happy to accept our use of cookies. Here, you can find out information about the cookies we use and how we use them.

What are cookies? Cookies are small files stored on a users computer. They store a small amount of information put there by a website.

What do cookies do? Cookies make your interactions with a website quicker and easier. For example, they can store who you are when you log in so you don’t have to log in again.

What do our cookies do? Cookies make the site easier to use by remembering information you give us (such as your postcode) so you don’t have to re-enter it over and over.

We also use cookies to help us understand how our customers are using our site, for example which pages they visit and which links they click on. This helps us to improve the site and make it easier to navigate.

Some of our cookies are used to let us know what advertisements are bringing people to our site so we can improve it’s effectiveness in future.

Are cookies safe? Cookies are just text files. They can only be read by the website that creates them. They cannot carry viruses and cannot access any other information on your computer.

How do I stop cookies being created? If you turn cookies off you will prevent some websites from working correctly.  If you wish to block some or all cookies you will need to change some settings in your web browser. You can find out how to block cookies by going to the website of the web browser you use.

Deliveries, guarantee and returns, and expected delivery times 

Orders are normally supplied directly from stock with an estimated delivery time of 2-3 working days.

However, delivery times will be affected by the store opening hours. For any item not in stock we will try to obtain it and despatch it within the time indicated on the Product Page, but there may be instances outside our control that may cause a delay (e.g. non-availability of product from our suppliers, acts of god etc).

Returns and Warranties

Faulty goods
New items include a 12 month manufacturer’s guarantee unless otherwise indicated. You must inform ePianos of the fault by email, letter or telephone.

After we receive your fault notification, we will contact you with a returns reference.

If the fault is not covered by guarantee, the relevant policy regarding returning or cancelling and order will come into effect and you will be liable for any further costs incurred by ePianos, including restocking charges or delivery costs for returning the item to you.

Unwanted Items (Online Purchases Only)
If you decide you would like to return your order, simply inform us via phone or email within 14 days of your purchase.

You have the option to return the goods to us independently, otherwise you can contact us for a quote for collection of the goods using our courier services. Once you have informed us of your decision to return your item, you have 14 days to ensure the return of the item to us.

Upon safe and satisfactory receipt of the item back at our store, we will issue a full refund.

If an item arrives back to us showing signs of misuse or damage, or if parts are missing, we reserve the right to charge a re-stocking fee.

We reserve the right to charge a 15% restocking fee for the return of used items.

The consumer shall not be entitled to a full refund of the product purchase price if he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not returned to ePianos Ltd. packed in their original box, with all accessories, manuals and cables, or if the Goods or the internal or external packaging is defaced or damaged in any way.

Faulty Items
In the event of a faulty item, we will cover all costs (where necessary) for the return of your item back to our store, provided your instrument is within it’s guarantee period. You have a responsibility to retain all the relevant packaging for the item. In the event you no longer have this, we may have to charge to provide suitable packaging to facilitate a return.

With larger instruments (such as, but not limited to, Yamaha CVP, CSP, YDP and CLP-series pianos) we will arrange for an engineer to visit you, provided your instrument is within it’s guarantee period.

ePianos cannot, and does not, in any way attempt to warrant the suitability of goods for a particular purpose. It is your responsibility to carefully check specifications, sizes and compatibility before ordering. If you are unsure of the size, suitability or compatibility of an item, please contact ePianos before placing your order. It is your responsibility to ensure that you are purchasing the correct product.

Goods purchased from ePianos are not sold on a trial basis.

Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights

© Copyright 2016-2021 ePianos, all rights reserved.