Courier Weekday Before 12:00 – If your order is placed before 2pm on a weekday, it will be shipped to arrive with you the next working day before 12:00, unless you have requested a specific date during the checkout process.  Prices are dependent on the weight and size of your order.

Buying a used item? We will contact you within 3 working days of your order to arrange a suitable day for delivery. We typically use our own delivery team for used items and will be able to give you a specific date and time.

Any orders placed between 2pm Friday and 2pm Monday will be sent to arrive on Tuesday (unless you specify otherwise).

Please note, if there are any stairs, vehicle restrictions or other issues which may affect the delivery of a large item to your address, then these must be made clear to us before the intended delivery date.

Where offered, home delivery and installation is subject to our terms & conditions – please contact us for more information. See our ‘Delivery Info’ page here for detailed information about delivery and details regarding non-UK mainland orders.

You have the option to return the goods to us independently, otherwise you can contact us for a quote for collection of the goods using our courier services. Once you have informed us of your decision to return your item, you have 14 days to ensure the return of the item to us.

Upon safe and satisfactory receipt of the item back at our store, we will issue a full refund.

If an item arrives back to us showing signs of misuse or damage, or if parts are missing, we reserve the right to charge a re-stocking fee.

We reserve the right to charge a 15% restocking fee for the return of used items.

Faulty Items
In the event of a faulty item, we will cover all costs (where necessary) for the return of your item back to our store, provided your instrument is within it’s warranty period.

With larger instruments (such as, but not limited to, Yamaha CVP, CSP, YDP and CLP-series pianos) we will arrange for an engineer to visit you, provided your instrument is within it’s warranty period.

All of our used digital pianos are inspected for physical and functional defects and given a full electrical ‘MOT’ before we sell them, so you can buy with confidence that the condition of the piano you receive will be of a high standard.

We offer a 12 month warranty and FREE UK Mainland home delivery and installation on all used digital pianos; we are able to offer such an extensive warranty as we employ a Yamaha-accredited engineer, who is also extremely experienced in the repair and servicing of a number of brands of digital piano.

And don’t forget – you’ll still always have our technical expertise on hand to help you get the most from your instrument!

So why not click here to browse our used instruments and see if we can save you money?