You have the option to return the goods to us independently, otherwise you can contact us for a quote for collection of the goods using our courier services. Once you have informed us of your decision to return your item, you have 14 days to ensure the return of the item to us.
Upon safe and satisfactory receipt of the item back at our store, we will issue a full refund.
If an item arrives back to us showing signs of misuse or damage, or if parts are missing, we reserve the right to charge a re-stocking fee.
We reserve the right to charge a 15% restocking fee for the return of used items.
In the event of a faulty item, we will cover all costs (where necessary) for the return of your item back to our store, provided your instrument is within it's warranty period.
With larger instruments (such as, but not limited to, Yamaha CVP, CSP, YDP and CLP-series pianos) we will arrange for an engineer to visit you, provided your instrument is within it's warranty period.