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For more detailed information regarding delivery and returns, including our 14-day returns policy,
please click here.
Please note: UK mainland DOES NOT include the Channel Islands, or the Scottish
Highlands. Surcharges may apply, so please contact us for more information before purchase.
Additionally, our in-house team, courier delivery, and postal services neither deliver nor collect on Bank
Holidays, so there will be a delay during these periods.
Special Order items
These items are sold on behalf of Yamaha, and are sent to us on a per-order basis, typically within 5-7 working days, unless an ETA is otherwise stated.
We'll contact you the moment your purchase arrives with us to organise delivery, based on your selected option.
Brand new products over 30kg
Example products: Yamaha DGX670, Yamaha P-525, Yamaha YDP-S55, Yamaha Clavinova.
These items must be sent with a heavy-goods courier (typically APC or FedEx). On occasion, depending on which is fastest, we will drop-ship directly from Yamaha to your address via Dachser.
Tracking will be provided by the haulier, with a typical arrival time of 1-2 working days.
*If you have included the optional £180 "Yamaha Premium Service" home delivery & setup option offered on selected products, we will contact you regarding arrangements after purchase.
**The Yamaha CSP Series, Yamaha CVP905 & CVP909, Yamaha CLP875, 885 & 895GP, and Yamaha NU1Xa are all sold on behalf of Yamaha and arrive with us on a per-order basis. As soon as your piano has arrived, we will contact you to organise the appropriate dispatch method. ETA for stock is shown on the product page for those items.
***If you have included the optional £99 home delivery & setup option offered on selected products, we will send your details direct to the installation team, who will contact you within 48 hours to make arrangements.
Used or display products over 30kg
Depending on which option is most appropriate, we will either contact you to discuss a bespoke ePianos delivery surcharge for goods we can’t package for a 3rd party courier, or otherwise dispatch goods via FedEx or APC.
If a courier is used, tracking will be provided by them directly, with a typical arrival time of 1-2 working days.
All products under 30kg
Example products: Yamaha PSR-SX920, Yamaha P-225, Yamaha NP-15.
These items will be sent via courier (typically APC or FedEx). On occasion, depending on which is fastest, we will drop-ship directly from Yamaha to your address via UPS or Parcelforce.
Tracking will be provided by the courier, with a typical arrival time of 1-2 working days.
Smaller items, such as books, discs, etc, will be dispatched via Royal Mail second class.
Downloadable Content
After purchase, you can download the file either from the order confirmation page or the "Downloads" tab in "My Account".
If you have selected the option to receive a pre-loaded USB stick, then this will be dispatched via Royal Mail.
Pre-orders
We will contact you regarding any pre-ordered items, and let you know when they arrive so as to arrange delivery with you at a convenient time.
Spread the cost with 0% APR interest-free finance
on selected products.
Interest-free finance options
Choose from two options, with a minimum loan amount of £250
after your deposit:
Here's what we offer when you select the option to include our Bonus Content...
Latest Firmware
27 Expansion packs which include 557 voices and 381 backing styles
234 extra styles from Tyros 5
600 registrations
2673 song setups
Video showing where all the key features are
...and when you select the option to include our GenosTipsters Guide
We include our GenosTipsters guide (digital version) worth £99,
featuring over 3 hours of video and 200 pages of written accompaniment.
Disclaimer – a proportion of this content is made available freely by Yamaha,
for those fully competent and confident with using the required software to install it via computer.
Information about this item
For orders of any stock displaying a 7-10 day lead time, we will contact you as soon as the item arrives with us to schedule a delivery with you.
Occasionally, there may be availability issues with our suppliers, in which case we'll get in touch with you to see if you're happy to wait, or if you'd like to cancel the order and receive a full refund.
Information about this item
This is a special order "agency" item, and comes to us directly from Yamaha on a per-order basis.
It typically takes 7-10 days for this item to arrive with us, whereupon we'll contact you to discuss the arrangement of delivery.
Information about this item
For any pre-orders, we will contact you as soon as the item arrives with us to schedule a delivery with you, and update you with an ETA.
Occasionally, there may be availability issues with our suppliers, in which case we'll get in touch with you to see if you're happy to wait, or if you'd like to cancel the order and receive a full refund.
Claim Up To £50 Yamaha Cashback
Buy an eligible Yamaha piano or keyboard from us between
26th August 2026 and 13th January 2027
and claim cashback directly from Yamaha.
Yamaha P-145BT: £40 cashback
Yamaha P-225: £50 cashback
Yamaha PSR-E483: £30 cashback
Yamaha PSR-E583: £30 cashback
How To Claim
Sign in or create a free Yamaha Music Connect account.
Register your new instrument using its serial number.
Complete Yamaha’s cashback claim form within 60 days of purchase.
You’ll need your proof of purchase, so please keep your ePianos
order confirmation or receipt.
Cashback is provided and paid directly by Yamaha and is not
deducted from the price at checkout. Qualifying new instruments
only. Purchases and claims are subject to Yamaha’s full promotional
terms and conditions.
Available Content for Genos 1
Here's what we include when you select the option to add our Bonus Content...
Latest Firmware
23 extra expansion packs which include 877 voices and 577 backing styles
234 extra styles from Tyros 5
600 registrations
4096 song setups
Video showing where all the key features are
...and when you select the option to include our GenosTipsters Guide
We include our GenosTipsters guide (digital version) worth £99,
featuring over 3 hours of video and 200 pages of written accompaniment.
Disclaimer – a proportion of this content is made available freely by Yamaha,
for those fully competent and confident with using the required software to install it via computer.
Part Exchange
Genos Tipsters Bonus Content for SX900
Here's what we offer when you select the option to include our Bonus Content...
Latest Firmware
14 Expansion Packs inc many extra voices and styles
234 T5 styles
600 registrations
T5 Music Finder
15 Playlists with 2287 song set-ups
Video showing where all the key features are
...and when you select the option to include our GenosTipsters Guide
We include our GenosTipsters guide (digital version) worth £99,
featuring over 3 hours of video and 200 pages of written accompaniment.
Disclaimer – a proportion of this content is made available freely by Yamaha,
for those fully competent and confident with using the required software to install it via computer.
Available Bonus Content for SX920
Here's what we offer when you select the option to include our Bonus Content...
Latest Firmware
25 Expansion packs which include 780 voices and 540 backing styles
234 extra styles from Tyros 5
600 registrations
4256 song setups including 136 ‘Decades’ registrations
Video showing where all the key features are
...and when you select the option to include our GenosTipsters Guide
We include our GenosTipsters guide (digital version) worth £99,
featuring over 3 hours of video and 200 pages of written accompaniment.
Disclaimer – a proportion of this content is made available freely by Yamaha,
for those fully competent and confident with using the required software to install it via computer.
Bonus Content for Korg Pa5X
Here's what we include when you select the option to add our Bonus Content...
Korg Bonus Styles (Taken from the Bonusware downloads on Korg UK website) – 450 styles
Korg Pa2x Internal Styles converted to 5x – 419 styles, all complete with 4 x Keyboard Sets
Korg Pa3x Internal Styles converted to 5x – 486 styles, all complete with 4 x Keyboard Sets
Korg Pa4x Internal Styles converted to 5x – 584 styles, all complete with 4 x Keyboard Sets
Korg Pa800 Internal Styles converted to 5x – 409 styles, all complete with 4 x Keyboard Sets
Korg Musikant 4x Internal Styles converted to 5x – 577 styles, all complete with 4 x Keyboard Sets
ePianos Songbook for Pa5x – A collection of over 200 well-known songs with 4 Keyboard Sets per song, giving in
excess of 800 registrations
Latest Osimo Songbook from Korg
3 x User Sound Packs from Korg
6 x Korg Pa5x User Know How videos covering: "Power Up & Panel", "Selecting Styles", "Selecting Sounds", "My
Setting & Favourites", "Mixer Basics", "Songbook", and "Recording"
How to Locate and Load the Various Software Bundle Components (Video)
Available Bonus Content for Genos 2
Here's what we offer when you select the option to include our Bonus Content:
Latest Firmware
52 expansion packs which include 1,721 voices and 1,148 backing styles
234 extra styles from Tyros 5
816 registrations
4256 song setups including 160 ‘Decades’ registrations
Video showing where all the key features are
Some of the best parts of our Bonus Content option are the 1,721 new extra voices and 1,148 new extra styles
included
across 52 expansion packs. These packs are quite complex to upload and, whilst free to obtain, we pride ourselves on
getting them into your keyboard for you — something many dealers shy away from purely because of the time it takes
to get them uploaded.
...and when you select the option to include our GenosTipsters Guide:
We include our GenosTipsters guide (digital version) worth £99,
featuring over 3 hours of video and 200 pages of written accompaniment.
Disclaimer – a proportion of this content is made available freely by Yamaha,
for those fully competent and confident with using the required software to install it via computer.
