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We’re very excited to announce a brand-new technical support section on our website. You’ll be able to read illustrated articles covering various features & functions of digital pianos, keyboards, and organs – all for free!
Click the picture below to take a look.
Currently, there are articles for the Yamaha Genos and Yamaha PSR-SX series keyboards, but we plan to expand this to cover the Yamaha Clavinova, DGX, Tyros ranges, and more
Our mission is to become the most helpful digital piano, keyboard, and organ specialists in the UK, and alongside our huge selection of demonstration videos on ePianosTV, we hope that our new technical support page will help our customers get even more from their instruments.
To find our new technical support section, simply select the ‘Support’ tab on the top left of our our homepage and choose the option called ‘Product Support’.
Once you’ve done this, you’ll be able to select your model from the list and browse all of the articles that we’ve written so far. There will be more added every week so make sure you come back regularly to check!
Don’t forget that as a customer of ours, we are always at your service on the phone, by email, or via our website live chat.
Our live chat feature – which can be accessed via the little box on the bottom right of this page – is becoming really popular as it’s an easy and informal way to stay in touch and ask us questions. You can even use Facebook Messenger!
Why not give it a try?
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These items are sold on behalf of Yamaha, and are sent to us on a per-order basis, typically within 5-7 working days, unless an ETA is otherwise stated.
We'll contact you the moment your purchase arrives with us to organise delivery, based on your selected option.
Example products: Yamaha DGX670, Yamaha P-525, Yamaha YDP-S55, Yamaha Clavinova.
These items must be sent with a heavy-goods courier (typically APC or FedEx). On occasion, depending on which is fastest, we will drop-ship directly from Yamaha to your address via Dachser.
Tracking will be provided by the haulier, with a typical arrival time of 1-2 working days.
*If you have included the optional £180 "Yamaha Premium Service" home delivery & setup option offered on selected products, we will contact you regarding arrangements after purchase.
**The Yamaha CSP Series, Yamaha CVP905 & CVP909, Yamaha CLP875, 885 & 895GP, and Yamaha NU1Xa are all sold on behalf of Yamaha and arrive with us on a per-order basis. As soon as your piano has arrived, we will contact you to organise the appropriate dispatch method. ETA for stock is shown on the product page for those items.
***If you have included the optional £99 home delivery & setup option offered on selected products, we will send your details direct to the installation team, who will contact you within 48 hours to make arrangements.
Depending on which option is most appropriate, we will either contact you to discuss a bespoke ePianos delivery surcharge for goods we can’t package for a 3rd party courier, or otherwise dispatch goods via FedEx or APC.
If a courier is used, tracking will be provided by them directly, with a typical arrival time of 1-2 working days.
Example products: Yamaha PSR-SX920, Yamaha P-225, Yamaha NP-15.
These items will be sent via courier (typically APC or FedEx). On occasion, depending on which is fastest, we will drop-ship directly from Yamaha to your address via UPS or Parcelforce.
Tracking will be provided by the courier, with a typical arrival time of 1-2 working days.
Smaller items, such as books, discs, etc, will be dispatched via Royal Mail second class.
After purchase, you can download the file either from the order confirmation page or the "Downloads" tab in "My Account".
If you have selected the option to receive a pre-loaded USB stick, then this will be dispatched via Royal Mail.
We will contact you regarding any pre-ordered items, and let you know when they arrive so as to arrange delivery with you at a convenient time.
Used items can also be purchased using either of the following options (minimum loan amount of £250 after deposit):
Total amount payable: £893.32
Available finance options are displayed at checkout. Alternatively, please get in touch and we’ll be happy to discuss the options, or email a finance application to you. Find out more by clicking here
Our seasonal opening hours are as follows:
We are closed on all bank holidays, therefore the processing of sales and deliveries will be delayed.
For orders of any stock displaying a 7-10 day lead time, we will contact you as soon as the item arrives with us to schedule a delivery with you.
Occasionally, there may be availability issues with our suppliers, in which case we'll get in touch with you to see if you're happy to wait, or if you'd like to cancel the order and receive a full refund.
This is a special order "agency" item, and comes to us directly from Yamaha on a per-order basis.
It typically takes 7-10 days for this item to arrive with us, whereupon we'll contact you to discuss the arrangement of delivery.
For any pre-orders, we will contact you as soon as the item arrives with us to schedule a delivery with you, and update you with an ETA.
Occasionally, there may be availability issues with our suppliers, in which case we'll get in touch with you to see if you're happy to wait, or if you'd like to cancel the order and receive a full refund.
*Cashback amount varies product to product, as indicated.
Comments:
An excellent idea, guys! Just what we want to sort out minor technical issues with our keyboards. Good luck with the new venture.