We are digital piano & keyboard specialists, based in Banbury, Oxfordshire. Stay up to date with the latest news, reviews, tips, and offers by joining our FREE newsletter (unsubscribe at any time).
As you might expect we are getting many questions about deliveries at the moment. People are wondering whether we are still able to deliver and how it all works in this strange time. The good news is that we are still able to offer UK wide delivery with very little disruption from normal. The only difference is, because staff and customer safety are absolutely crucial to us, we are employing full social-distancing measures as per government guidance.
We want to be absolutely clear about what this means for you. We explain in detail below and answer some frequently asked questions.
If you are ordering a BRAND NEW piano or keyboard:
As this item is already fully-boxed it will usually be delivered to you by our regular courier (TNT). They are still fully operational and adhere to full social-distancing measures. This means the driver will usually deliver the item to your doorstep, notify you, and leave without coming within 2m of you. They will not enter your home.
If you are ordering a PREOWNED piano, keyboard or organ:
If the item is small enough (e.g. a keyboard) then we will usually safely box it up and have it delivered to you via our secure courier (TNT) as described above. (see our answer on part-exchanges below)
If you have ordered a preowned piano or organ then it’s likely that the instrument is already constructed, though we can split it up and bubble wrap the sections. It can then be brought to you by one of our own delivery specialists in one of our vans. Our drivers are observing all social distancing guidelines and will deliver the item just to your driveway or doorstep and notify you for you to safely take it inside.
So, you need to decide if you are able to get the instrument from the doorstep into your home.
Do you have help available?
Are you willing to take responsibility to get it into your home?
What if you have an item to part-exchange:
If you are trading in a small item (e.g. a keyboard) then we will either ask you to safely box it up for our courier to collect it from your home (we can supply you with a box if you don’t have one), or we might collect it with our own vehicle in which case you won’t need to box it up, you can simply place it outside your home for our driver to collect. (The driver will notify you when they’re outside).
If you are trading in a larger item (e.g. a piano or organ) then we will likely use our own vehicle to collect it. Again, we will need you to place it outside your home once our driver has arrived, (we can give you guidance on splitting it where necessary to make this easier) and then stay inside as we lift it into our vehicle.
Frequently asked questions
Can I ‘Click and Collect’ an item from your store?
Yes, you can collect an item from our store in Banbury. Our showroom is closed however our warehouse is in the same location and you can easily bring your vehicle directly to our collection point. We will arrange a specific time for you to collect and have your items waiting for you to place into your vehicle yourself.
What about part-exchanges? – If you are going down the Click and Collect route you will be able to bring your part exchange to us when collecting your new purchase.
Can I purchase an item and have it assembled in my home?
No, we cannot offer this service while the government ‘lockdown’ continues.
I am unable to do any lifting. Can I purchase an item and have it delivered once restrictions are lifted?
Yes, you are able to place an order (including part-exchange deals) and we will keep your instrument safely in our store, and then contact you as soon as government guidance allows us to safely deliver inside your home.
Remember, if you have any questions about deliveries or collections you can simply call us on 01295 266788 or email sales@epianos.co.uk
Enter your email address below to receive our free weekly newsletter containing the latest piano, keyboard and organ demonstration videos, breaking news, special offers, invitations to our live video events, technical support articles and much more.
These items are sold on behalf of Yamaha, and are sent to us on a per-order basis, typically within 5-7 working days, unless an ETA is otherwise stated.
We'll contact you the moment your purchase arrives with us to organise delivery, based on your selected option.
Example products: Yamaha DGX670, Yamaha P-525, Yamaha YDP-S55, Yamaha Clavinova.
These items must be sent with a heavy-goods courier (typically APC or FedEx). On occasion, depending on which is fastest, we will drop-ship directly from Yamaha to your address via Dachser.
Tracking will be provided by the haulier, with a typical arrival time of 1-2 working days.
*If you have included the optional £180 "Yamaha Premium Service" home delivery & setup option offered on selected products, we will contact you regarding arrangements after purchase.
**The Yamaha CSP Series, Yamaha CVP905 & CVP909, Yamaha CLP875, 885 & 895GP, and Yamaha NU1Xa are all sold on behalf of Yamaha and arrive with us on a per-order basis. As soon as your piano has arrived, we will contact you to organise the appropriate dispatch method. ETA for stock is shown on the product page for those items.
***If you have included the optional £99 home delivery & setup option offered on selected products, we will send your details direct to the installation team, who will contact you within 48 hours to make arrangements.
Depending on which option is most appropriate, we will either contact you to discuss a bespoke ePianos delivery surcharge for goods we can’t package for a 3rd party courier, or otherwise dispatch goods via FedEx or APC.
If a courier is used, tracking will be provided by them directly, with a typical arrival time of 1-2 working days.
Example products: Yamaha PSR-SX920, Yamaha P-225, Yamaha NP-15.
These items will be sent via courier (typically APC or FedEx). On occasion, depending on which is fastest, we will drop-ship directly from Yamaha to your address via UPS or Parcelforce.
Tracking will be provided by the courier, with a typical arrival time of 1-2 working days.
Smaller items, such as books, discs, etc, will be dispatched via Royal Mail second class.
After purchase, you can download the file either from the order confirmation page or the "Downloads" tab in "My Account".
If you have selected the option to receive a pre-loaded USB stick, then this will be dispatched via Royal Mail.
We will contact you regarding any pre-ordered items, and let you know when they arrive so as to arrange delivery with you at a convenient time.
Choose from two options, with a minimum loan amount of £250 after your deposit:
Total amount payable, including deposit: £1,000
Please get in touch here, or call/email and we’ll be happy to discuss the options or email a finance application to you: 01295 266 788 / sales@epianos.co.uk.
Our seasonal opening hours are as follows:
We are closed on all bank holidays, therefore the processing of sales and deliveries will be delayed.
For orders of any stock displaying a 7-10 day lead time, we will contact you as soon as the item arrives with us to schedule a delivery with you.
Occasionally, there may be availability issues with our suppliers, in which case we'll get in touch with you to see if you're happy to wait, or if you'd like to cancel the order and receive a full refund.
This is a special order "agency" item, and comes to us directly from Yamaha on a per-order basis.
It typically takes 7-10 days for this item to arrive with us, whereupon we'll contact you to discuss the arrangement of delivery.
For any pre-orders, we will contact you as soon as the item arrives with us to schedule a delivery with you, and update you with an ETA.
Occasionally, there may be availability issues with our suppliers, in which case we'll get in touch with you to see if you're happy to wait, or if you'd like to cancel the order and receive a full refund.
Comments: