Delivery options are detailed in the product description and selectable at the checkout stage. Where not detailed, most products that are available to order usually take up to 2 working days to dispatch; you can also reply to your order confirmation email and ask for a particular day for delivery (Saturday delivery is an optional additional charge.)
Orders placed using our finance options may take longer than the delivery times quoted above because we cannot dispatch goods until the completed finance application and relevant information has been returned to us.
Presently, we offer free shipping to the UK mainland only. This does not include the Channel Isles, Scottish Highlands or any address with the following postcode:
JE3, GY10, GY9, GY4, GY1, GY3, GY6, GY2, GY8, GY5, GY7, JE2, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, IV99, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA34, PA37, PA38, PA39, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH49, PH50, PH41 4, KA27, KA28, KW15, KW16, KW17, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE, IM, TR21, TR22, TR23, TR24, TR25, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
Delivery to any address with the above postcode prefix will incur an additional surcharge. This cost is shown at the checkout stage so you are able to see all costs before agreeing to make your purchase.
The shipping method we use is determined by the size & nature of the goods being purchased. Sometimes you will have the choice of different shipping methods. These will be offered to you on the product page by a drop-down menu. Someone will need to be present at the delivery address to sign for the goods. Please note that whilst we can ask that the driver contacts you on approach, we can make no assurances they will do so thus we are not able to be specific about the delivery time. Standard week-day and standard Saturday deliveries are made between 8am and 8pm.
Our courier will try and deliver your parcel(s) twice. After the second failed attempt, your goods will be returned to our warehouse. If you would like us to try and deliver them again, we will charge the delivery charges associated with your order again. You may also choose to collect your parcel(s) from our retail store. If you choose our courier delivery/flat pack delivery method, please be aware that with larger items such as digital pianos, the courier is not contracted to carry them up any steps or stairs.
If there are stairs leading to the front door of the delivery address, or you live in an apartment which is not on pavement level, it is your responsibility to arrange transportation from the pavement level to the delivery address. In this instance, the delivery driver may, at their own discretion assist you in carrying the parcels to the delivery address, but they are not contracted nor obliged to do so.
Please note: our couriers do not deliver on Bank Holidays.