Orders placed before 2pm Monday to Thursday will be sent the same day for next working day delivery by default.
Any orders placed between 2pm Friday and 2pm Monday will be sent to arrive on Tuesday (unless you specify otherwise). Our couriers do not operate around any bank holidays; orders will be dispatched as soon as possible during bank holidays.
Need it on a particular day?
Orders can also be delivered on a day of your choice – simply specify a date during the checkout process. If you are buying a used instrument we will contact you to arrange delivery via phone or email.
Presently, we offer free shipping to the UK mainland only. This does not include the Channel Isles or Scottish Highlands. International shipping may be available – please contact us with your request and we’ll be happy to quote you.
Delivery to any non-UK mainland address will incur an additional surcharge. This cost is shown at the checkout stage so you are able to see all costs before agreeing to make your purchase. The shipping method we use is determined by the size & nature of the goods being purchased.
Receiving your delivery
Someone will need to be present at the delivery address to sign for the goods. Please note that whilst we can ask that the driver contacts you on approach, we can make no assurances they will do so thus we are not able to be specific about the exact delivery time. Standard week-day and standard Saturday deliveries are made between 8am and 8pm.
Our courier will try and deliver your parcel(s) twice. After a second failed attempt, your goods will be returned to our warehouse. If you would like us to try and deliver them again, we will charge the delivery charges associated with your order again. You may also choose to collect your parcel(s) from our retail store. If you choose our courier delivery/flat pack delivery method, please be aware that with larger items such as digital pianos, the courier is not contracted to carry them up any steps or stairs.
If there are stairs leading to the front door of the delivery address, or you live in an apartment which is not on pavement level, it is your responsibility to arrange transportation from the pavement level to the delivery address. In this instance, the delivery driver may, at their own discretion assist you in carrying the parcels to the delivery address, but they are not contracted nor obliged to do so.
Orders placed using our finance options may take longer than the delivery times quoted above because we cannot dispatch goods until the completed finance application and relevant information has been returned to us.