Sales, technical support, and social media organiser
Dependant on Experience
We require a friendly and positive-minded person to join our digital piano, keyboard, and organ sales and technical support team, who will also play a leading role in growing our social media presence.
You do not need to be a highly skilled pianist, keyboardist or organist to join our team, but having experience of playing/operating electric pianos, keyboards and organs will be essential. (Ideally playing keyboard style with chord accompaniments) Training for the job will be provided.
We are industry leaders in YouTube demonstrations, comparisons and review videos, which have been key to our company becoming one of the top piano and keyboard retailers in the UK. You will be required to manage all of our social media platforms (YouTube, Facebook, Instagram, Twitter, etc), and will have the opportunity to use your creative flair to grow our following.
You will need to be good at building/maintaining customer relationships particularly over the phone/email/live chat, so good communication skills are vital. We are in continual contact with our existing customers for things like product technical support, help and advice. We pride ourselves on our reputation for great customer care, so we’ll need you to be a welcoming voice and willing to work hard to solve their issues.
We are a respected and established company within our industry working in a friendly team, we continue to grow, so this is a great opportunity to get involved and help shape things going forward. If you like to take on responsibility and develop new initiatives/projects (even outside of the job brief) then we are open minded. Be in no doubt that you will have the chance to grow beyond the role.
Requirements (You must have all of these)
Friendly, positive attitude.
Customer facing experience. (B2C)
Basic computer skills. (email, data entry)
Good, clear communication skills via phone and email.
Experience in playing/operating digital pianos & keyboards.
Good knowledge of using social media platforms. (YouTube, Facebook, Instagram, Twitter, etc)
Smart appearance. (dress code is smart casual)
Extra Skills (It’d be great if you have some of these)
Playing experience and general product knowledge of pianos and keyboards.(Particularly Yamaha Clavinova, Tyros, S-Series and Genos).
Playing experience and general product knowledge of two-manual organs e.g. Orla, Lowrey, Technics, Roland, Yamaha.
Experience in personally leading sales and promotional campaigns using a large customer database.
Experience in using Mailchimp.
Bonus Skills (It’d be a real bonus if you have some of these)
Graphic design knowledge for designing flyers/leaflets/posters, etc.
Producing and presenting videos for social media.
Experience of using/developing Filemaker Pro database systems.
Full driving license. (Clean)