Frequently Asked Questions

Q. Do we ship internationally?
A. In most cases we do - we are happy to provide a quote for shipping internationally, so please get in touch with your address and the product you are interested in and we'll get back to you as soon as we can.

Q. Do you price match?
A. We do our best to keep our prices competitive and our service to a high standard, but if you have seen the same deal available to purchase under the same terms then please do let us know and we'll match or even beat that quote (a URL link to a website listing will be required to verify our competitor's offer.) We are also happy to discuss price-matching over the phone on 01295 266 788 or via our live-chat facility.

Q. Will your delivery driver call me when they arrive?
A. As detailed in our delivery page, we can ask the courier to contact you but it is entirely at their discretion if they do, as they are not contractually obliged to do so. We provide a tracking number for each order, so you can check the status of your order from dispatch.

Q. How easy is it to build a digital piano?
A. It varies from model to model, but even the most complex models are usually only comprised of a top keyboard section and a base with legs and a backboard. The only real issue to consider is weight, but all the models we sell can be lifted and assembled by two averagely strong people.

Q. Do you sell other brands?
A. Not on our website. We only sell Yamaha products on our website because we firmly believe they are the best, most reliable instruments on the market, designed and manufactured by a company who continue to spend millions of pounds on research and development to ensure they stay leading the market for digital pianos and keyboards.

Q. Can I choose a date for delivery?
A. Yes. When you receive your order confirmation email, you can reply with a preferred date for delivery (please note that Saturday deliveries will incur a surcharge as described in the product description); orders will otherwise be sent by default depending on the item (also detailed in the product description.)